If you've ever had to write a formal apology, you probably will have noticed that it's a pretty hard thing to do while maintaining a sincere tone. This - I believe - is because people don't like apologising, even when they know they're wrong about something. Even worse is when you're right about something, but you're being forced into writing a formal apology because of circumstances that are out of your control. The following document breaks it down so that you don't have to. It even has a sincerity scale so you can stipulate just how serious you are.
Just click on the picture to view the high-res version. Happy Humpday!
04 July 2012
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