OpenWeb Drops The Ball

South African Internet provider, OpenWeb, have been letting it slip lately as far as customer service and support goes. The following correspondence is between a colleague and the ISP.

Now I've never been a big fan of the name-and-shame game, but I thought this deserved attention, as such blatant ignorance, discourtesy and miscommunication is unacceptable. Customer service is tops these days. As a brand, considering the boom of social media and the birth of the humble blog, one slip up is all it takes to send your business into disarray. Ask Woolworths. Ask Nestle. Now ask OpenWeb. Read on.